Return and Refund Policy

At Velmoradt, customer satisfaction is our priority. We want every customer to have a safe and enjoyable shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange service.

1. Return and Exchange Period

Customers may request a return or exchange within 30 days after receiving the order.

To be eligible for a return or exchange:

• The item must be unused and in its original condition.

• The product must include original packaging and accessories.

• Proof of purchase or order information must be provided.

2. Free Return and Exchange Policy

Velmoradt provides 30-day free return and exchange support for eligible orders.

If you receive:

• A defective product

• A damaged item

• An incorrect product

please contact our customer service team, and we will assist you with the return or replacement process.

3. How to Request a Return or Exchange

Please contact us before returning any product.

Send your request to:

Email: suzannecisco45@outlook.com

Please include:

• Order number

• Customer name

• Reason for return/exchange

• Photos or supporting information (if applicable)

Our support team will review your request and provide further instructions.

4. Refund Processing

Once the returned item is received and inspected, we will notify you regarding the approval status.

If approved:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your bank or payment provider.

5. Non-Eligible Returns

Returns may not be accepted for:

• Items damaged by improper use

• Items without original packaging

• Products returned after the 30-day period

6. Order Cancellation

Orders can only be canceled before shipment processing begins.

Once an order has been shipped, customers may request a return after receiving the package.

Contact Us

For return or refund questions:

Email: suzannecisco45@outlook.com